FAQs about Cake Orders

 

Q: What flavors do you make cakes and frostings in?

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A: The sky's the limit! All cake proposals will have classic flavors included in your quote (Vanilla, Chocolate, Almond, Strawberry). But if you're craving something special (Chai, Pistachio, Earl Grey, Lavender, etc), we can customize your cake flavor for an additional cost. Please reference the Pink Cake Menu for more info on Showstopper and Premium Cake Flavors. 

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As for frosting and filling, Hello Cakery's Swiss Meringue Buttercream is the gold standard, but variety is the spice of life, so we have some truly special flavors and fillings -- many of which are made with Swiss Meringue Buttercream as their base. Please reference the Cake Menu for more info.

 

Q: How much do your cakes cost?

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A: Each cake I design requires a different level of skill, different tools, and has a variety of flavor and artistic choices you can tweak. The best way to know the cost of a cake is to request a consultation!

 

That said, if you want a general idea of Hello's cake pricing: Wedding cakes require thoughtful consultation meetings and tastings, as well as delivery, set-up, and other special care. If you want to think about cake cost in terms of price-per-serving, these extra considerations are what make wedding cake servings cost more than celebration cake servings. Wedding-sized servings (1"x2") on a large cake start at about $6 a guest for the most basic  buttercream designs. Smaller cakes, more elaborate designs, and artful touches can range from $8 to $20 per serving. 

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Let's chat about non-wedding cakes! As most clients choose to pick up their smaller celebration cakes, and there's not typically a formal consult/tasting, celebration cakes tend to cost less per serving.

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Depending on the flavors you'd like, and the complexity and design of a celebration cake, the cost per serving generally ranges from $6 to $16.

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Q: Do you require a deposit for cake orders?

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A: Yes! I invest in special tools and premium ingredients to make each cake exquisite, so wedding cake orders require a 50% deposit, due at time of booking. Half of this 50% deposit is non-refundable.

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The remaining balance is due at pickup or delivery. The exception is for cakes over $200, for which the remainder is due one week before pickup or delivery. 

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If you're booking a celebration cake, my default is to book the full balance, as most of my clients have preferred this convenience, but please just let me know if you prefer to book with 50% and I'll set up your order form to accommodate that!

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Q: Do you offer any special incentives to pay the full order balance at booking?

 

A: I'm so glad you asked. If you’d like to pay the full balance at booking (by cash or check only, not credit card), wedding cake orders ($500 or more) are eligible for a fun, free bonus: a fresh-made first anniversary cake for you and your Honey. *This part is important: *Contact me a month in advance to schedule your free cake pickup!

 

Q: What's your cancellation policy?

 

A: Cancellations four weeks or more before the order is due are eligible for a refund of all but the non-refundable portion of the deposit (which is half of the deposit, or 25% of the order total).

 

If you need to cancel for an emergency after the four-week cutoff, please reach out to Steph@hellocakeryandmacarons.com and we can discuss reallocating your deposit or order amount for a future order.

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You can also click here to read my full Terms & Conditions

 

Q: Do you deliver orders?

 

A: You can pickup your order for free, or have it delivered within Las Cruces for a $35 delivery fee. For weddings, delivery and setup is higher than $35 (depending on the time I'll spend setting up your particular order) and included in your quoted price unless you elect to pick up your order. Hello Cakery & Macarons bears no responsibility for any damage to cakes after pick up.

 

Q: Are there any limitations on decorations?

 

A: As we'll discuss before your booking, fresh flowers that are not food-grade will be stem-wrapped in floral tape or dipped in a food-safe barrier coating, but Hello Cakery & Macarons bears no responsibility for fresh flower safety.

 

Q: Do cakes come with a cake stand?

 

A: They can! By default your order will come on a one-time-use cake board. It can then be put on your cake stand, or you can add one to your order. You can also borrow a cake stand from Hello Cakery for a refundable deposit.

 

Any equipment deposit, such as for a cake stand, will be refunded to you when the item is returned in the same condition within two-weeks of your order delivery or pickup.